Terms of Service

Welcome to the Mardamed Website and Mobile Application (Site and App). These Terms and Conditions (Terms) govern your access to and use of our Site, App, and related services (Services). By using the Site or App, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

1. Definitions

  • Mardamed: Refers to the healthcare provider and operator of this Site and App, including its affiliates, subsidiaries, and partners.
  • User: Any person accessing or using the Site, App, or Services.
  • Services: Medical and healthcare-related services, including appointment bookings, health checks, diagnostic tests, and other offerings available via the Site and App.
  • Third-party Payment Gateway: An external payment processor that facilitates online payments through the Site or App.
  • Information: Includes all content provided on the Site or App such as text, images, data, graphics, medical guidance, and user-generated content like reviews and feedback.

2. Acceptance of Terms

Mardamed reserves the right to modify or update these Terms at any time without prior notice. Your continued use of the Site or App after such changes signifies your acceptance of the updated Terms. It is your responsibility to review the Terms periodically.

3. Use of Services

You may use the Services for lawful purposes only and must not misuse or interfere with the operation of the Site or App. Any medical-related content accessible on the Site does not constitute medical advice or create a doctor-patient relationship between you and Mardamed.

4. Online Payments and Transactions

  • • The Site and App enable online payments via third-party payment gateways for certain Services.
  • • By choosing to pay online, you acknowledge and accept the terms and privacy policies of the relevant third-party payment processor.
  • • Mardamed is not responsible for any issues arising from payment authorization, decline, or errors during payment processing.
  • • Refunds for cancellations made through the Site or App will be processed to the original payment method within 15 working days, subject to the payment gateway's terms. This refund policy applies only to online payments for appointment bookings.

5. Content and Medical Information

  • • The content provided on the Site, including medical suggestions, is for informational purposes only and provided by qualified medical professionals or licensed contributors.
  • • This information does not substitute professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical concerns.
  • • In medical emergencies, contact emergency services directly.

6. User-Generated Content

  • • You are responsible for any content you post or submit, including reviews, feedback, or ratings.
  • • Mardamed does not endorse and disclaims liability for any user-generated content but reserves the right to remove, edit, or republish such content on its platforms.
  • • Users must avoid posting unlawful, harmful, or offensive material.

7. Privacy and Data Protection

  • • By using the Services, you consent to Mardamed's collection, use, and sharing of your personal information in accordance with our Privacy Policy.
  • • We strive to protect your privacy but cannot guarantee absolute security of data transmitted on the internet.

8. Communications

Mardamed may contact you via telephone, email, SMS, WhatsApp or other electronic media to provide information about Services, seek feedback, or share important notices.

9. Cancellation and Refunds

  • • Appointment cancellations initiated by users will trigger a refund through the original payment method, processed within 15 working days.
  • • Refunds are subject to payment gateway policies and no cash refunds will be provided.

10. Disclaimers and Limitation of Liability

  • • Mardamed does not guarantee the availability, accuracy, or completeness of the Site or App content.
  • • Mardamed shall not be liable for any direct or indirect damages arising from your use or inability to use the Site or Services, including loss of data or interruption of business.

11. Changes to Services and Site

Mardamed may modify, suspend, or discontinue any feature, content, or Service at any time without liability or prior notice. Access restrictions or termination of use may be imposed at the sole discretion of Mardamed.

12. Grievances and Support

  • • For any questions about these Terms, Services, or the Site, please contact us at: contact@mardamed.com
  • • To raise grievances related to the Site or App, including data processing concerns, contact our Grievance Officer at contact@mardamed.com

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws applicable to Mardamed's operational jurisdiction. Disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.